Privacy Policy

This Privacy Policy explains how Maid to Clean (“we,” “us,” or “our”) collects, uses, and shares information when you visit maidtocleanlincoln.com (the “Site”), book a cleaning or request an estimate, or use our services. By using the Site or our services, you agree to the practices described here.

1. Information we collect

We collect the following categories of information:

• Contact details you submit through a form, phone call, or email (name, phone number, email address, service address, and any details about the work you need).
• Booking and estimate requests. Our online booking and estimate request forms are provided by Jobber, the scheduling software we use to run our jobs. What you enter there (contact details, service address, the service you pick, your home and any photos you add) goes to us through Jobber.
• Newsletter subscriptions when you opt in to seasonal tips or company updates.
• Usage analytics collected automatically by Google Analytics when you browse the Site (pages viewed, buttons clicked, approximate location, device and browser type, referring URL).
• Advertising data. If you reach the Site from one of our ads, the ad’s click identifier (such as a Google Ads click ID) and campaign tags in the link, so we can tell which ads lead to requests.
• Cookies and similar technologies as described in our Cookie Policy.

2. How we use it

• To respond to quote requests and schedule appointments.
• To deliver the services you have booked.
• To send service confirmations, reminders, and follow-up messages related to your appointment.
• To send newsletter content if (and only if) you have opted in, with the ability to unsubscribe at any time.
• To improve the Site, our pricing, and our service offerings.
• To measure which pages and ads lead to booking and estimate requests, and to show our ads to people likely to need them.
• To comply with legal obligations and enforce our Terms & Conditions.

3. SMS and text messaging

When you check a text-message box on one of our forms (including our online booking and estimate request forms), you agree to receive SMS text messages from Maid to Clean at the mobile number you provide. Our services and our messaging program are offered only in the United States, to U.S. mobile numbers, for our local service area.

• Types of messages. We send service messages (quote replies, appointment confirmations, reminders, and follow-ups about a job) and, if you opt in, occasional marketing messages with offers and seasonal tips.
• Consent is not a condition of purchase. You do not have to agree to marketing texts to request a quote or book a service.
• Message frequency. Frequency varies based on your activity and the status of your job.
• Rates. Message and data rates may apply, depending on your mobile carrier and plan.
• Opt out. Reply STOP to any text to cancel. We send one confirmation and then stop messaging that number unless you start a new request.
• Help. Reply HELP for help, or contact us at (402) 881-7133 or [email protected].
• Carriers. Mobile carriers are not liable for delayed or undelivered messages.

No mobile information or text-messaging consent is shared with or sold to third parties or affiliates for their marketing or promotional purposes. The phone number and SMS consent you provide are used only to operate the text-messaging program described above. We share your number with messaging vendors solely to deliver these messages on our behalf, and they may not use it for any other purpose.

4. Service providers we use

We share limited information with a small number of vendors who help us run the business. These vendors are bound by contract to use the information only on our behalf:

• Booking and scheduling: Jobber (Octopusapp Inc.) hosts our online booking and estimate request forms and stores our client and job records. See Jobber’s Privacy Policy.
• Email delivery: we use Resend to send transactional and newsletter emails.
• Hosting and DNS: the Site is served from a content delivery network and may be cached at edge locations.
• Analytics: Google Analytics, loaded through Google Tag Manager, shows us which pages and services people use.
• Advertising: Google Ads measures which of our ads lead to calls and requests, and may use that to show our ads to people likely to need a cleaning. See how Google uses information from sites that use its services.

We do not sell your personal information. The cookies Google uses for analytics and ads are listed in our Cookie Policy, with how to turn them off.

5. How long we keep it

Quote-request information is retained for as long as is reasonably needed to complete the job and for legitimate business records. Newsletter subscription details are kept until you unsubscribe. Google Analytics data is kept for up to 14 months, and ad click identifiers saved in your browser expire after 90 days.

6. Your choices

• Email opt-out. Every marketing email includes an unsubscribe link. Transactional messages tied to a booking will continue.
• Text-message opt-out. Reply STOP to any text to stop SMS messages, or HELP for help. See the SMS and text messaging section above.
• Analytics and ad cookies. You can block or delete cookies in your browser settings, install the Google Analytics opt-out add-on, or turn off ad personalization in Google’s ad settings. If your browser sends a Global Privacy Control signal, we turn off Google’s advertising cookies for your visit. More in our Cookie Policy.
• Access, correction, or deletion. You may ask us to confirm what we hold about you, correct it, or delete it. We will respond within a reasonable timeframe.

7. California residents (CCPA / CPRA)

If you are a California resident, the California Consumer Privacy Act, as amended by the California Privacy Rights Act, gives you additional rights:

• The right to know what categories of personal information we collect, the sources, the purposes, and the categories of third parties with whom we share it.
• The right to request deletion of personal information, subject to legal exceptions.
• The right to correct inaccurate personal information.
• The right to opt out of any “sale” or “sharing” of personal information for cross-context behavioral advertising. We do not sell personal information. Our use of Google Ads cookies to measure and show our ads may count as “sharing” under California law; you can opt out by turning on Global Privacy Control in your browser, which we honor automatically, or by using the choices in section 6.
• The right to non-discrimination for exercising any of these rights.

To exercise a California-specific right, email us at the address below and reference “California Privacy Request.”

8. Children

The Site is intended for adults arranging services. We do not knowingly collect personal information from children under 13.

9. Security

We use reasonable administrative, technical, and physical safeguards to protect your information. No internet transmission or storage system is 100% secure, so we cannot guarantee absolute security.

10. Changes to this policy

We may update this Privacy Policy from time to time. The “Last updated” date at the top of the page reflects the most recent revision. Material changes will be flagged on the Site.

11. Contact us

For any privacy question or to exercise a right described above: