Terms & Conditions

These Terms & Conditions (“Terms”) govern your use of maidtocleanlincoln.com (the “Site”) and the services provided by Maid to Clean (“we,” “us,” or “our”). By using the Site or booking a service, you agree to these Terms.

1. Services

We provide our services as described to you at the time of booking. The exact scope of any job is described in the written quote or work order for that booking.

2. Quotes and estimates

Estimates are free. We prepare them from the information you send through our online estimate request form, over the phone, or during an on-site walkthrough. Package prices shown in our online booking form and any estimate we send are based on what you tell us about the property. The final price may change if the actual condition or scope of work differs from what was described. We will discuss any change with you before proceeding.

3. Scheduling and cancellations

• Appointments are scheduled by phone, email, or through our online booking and estimate request forms, and confirmed by a return message. A request sent online is not a confirmed booking until we confirm it.
• Our online booking and estimate request forms are provided by Jobber, the scheduling software we use. Information you enter there is also handled under Jobber’s Privacy Policy.
• A minimum of 7 days’ notice is required for cancellations; otherwise, a $50 cancellation fee may apply.
• If our technician arrives and cannot access the property as arranged, a trip fee of $50 may apply.

4. Your responsibilities

• Provide accurate information about the property, the areas to be cleaned, and any known pre-existing damage or staining.
• Move or secure fragile or valuable items before our team arrives, unless we have agreed in writing to handle them.
• Ensure a working water supply and electrical outlet are accessible.
• Disclose any pets, allergies, or chemical sensitivities so we can adjust our solutions accordingly.
• Complete a walk-through for initial visits and all deep cleans with a Maid to Clean team member.

5. Payment

Payment is due upon completion of the job unless other arrangements have been made in writing. We accept the payment methods listed at the time of booking. Late or unpaid balances may accrue a reasonable finance charge as permitted by the law of Nebraska.

If the person responsible for payment will not be present at the appointment, or the property will be empty (for example, a turnover or pre-move-in service), payment is collected in full before the work begins.

6. Workmanship and satisfaction

We stand behind our work. If you are not satisfied with the result, contact us within 48 hours of the service and we will return to redo the affected work at no additional charge. This satisfaction promise applies to the workmanship only.

7. Limitations

• Some results cannot be fully achieved in every case. Certain conditions may be permanent or only partly improved. We will tell you before we start if a result is uncertain.
• We are not responsible for normal wear and tear, fading from sunlight, manufacturing defects, or pre-existing damage.
• Pre-existing conditions. Worn finishes, loose fixtures, and set-in stains are noted when we see them. If a surface or item is already compromised before we arrive, we are not responsible for those conditions, and restoring it is not included in a standard service. If you ask us to perform that work, it is quoted separately as an additional service.
• Limits of cleaning. Some stains, odors, and buildup cannot be fully removed by cleaning alone. Some outcomes are limited by the original condition of the item or surface. We will identify any such limitation before starting and tell you what the service can and cannot do.
• If issues come up during a job that fall outside the scope of the booked service, addressing them is not part of the contract. If you would like us to restore or replace something beyond the original scope, we will quote that as an additional service and proceed only with your approval.

8. Limitation of liability

To the maximum extent permitted by the law of Nebraska, our total liability for any claim arising out of or related to a service is limited to the amount you paid for that service. We are not liable for indirect, incidental, special, or consequential damages.

9. Photos and media

We take before-and-after photos of our work. We will never share photos that identify your address or include identifying personal information without your written consent.

10. Governing law and disputes

These Terms are governed by the laws of Nebraska, without regard to its conflict-of-law principles. Any dispute arising under these Terms will be brought in the state or federal courts located in Lancaster County, Nebraska.

11. Changes to these Terms

We may update these Terms from time to time. The “Last updated” date at the top of the page reflects the most recent revision. Continued use of the Site or our services after changes are posted constitutes acceptance of the updated Terms.

12. Contact